Shipping policy

Terms and Conditions  

Shipping and handling: 

We offer standard shipping at a flat rate of $9.95 within Australia, or FREE for orders $50 and over.  

We aim to have your parcel packed and shipped within 2-3 business days from the date of ordering, though this may increase to 4 business days during peak periods. Most of our orders ship with Australia Post’s eParcel service so you’ll be able to track it once it leaves our store.  From the date of shipping, orders should arrive approximately 5 business days for metropolitan areas and 10 business days for regional areas.  In peak periods such as Christmas, delays are dependent on Australia Post. 

Click and collect: 

Want it sooner?  Why not collect your order from Guide Dogs Victoria!  

If all your items are in-stock, you'll be able to choose Click and Collect and have our team prepare your order within 2 business days. There may be slight delays during peak periods. Click and Collect is free to use, with no minimum spend.  As soon as your order is ready, you will receive email notification. 

Order confirmation and tracking: 

You’ll receive an email confirming your order.  

For shipped orders, you’ll receive a tracking notification email as soon as your parcel leaves our store. 

For Click and Collect orders, you'll receive a confirmation email as soon as your order is ready to collect. 

Please note once orders are placed, they cannot be changed or cancelled.  

Store hours: 

We invite you to come on in and browse our store at Guide Dogs Victoria! Our opening hours are 9:30am to 4:30pm.